Frequent questions

Orders and shipments

Orders and deliveries are generally only possible in Switzerland.

We charge the shipping costs at 7 CHF per order.

Free with a minimum purchase of 150.- CHF

The orders placed by the registered customer and already available in the order completeness, will be sent within 24 hours after payment.

The orders placed by the customer and not available in the completeness of the order, will be sent only at the time of full availability of the order and payment.

Orders placed by the customer that are not immediately available, will be sent only after being found by Bébés Ville to their respective suppliers. Bébés Ville undertakes to procure the requested products in a reasonably short time, according to availability from the usual suppliers.


The Customer can pay the amounts due online by STRIPE with VISA, MASTERCARD, AMERICAN EXPRESS, TWINT credit card.

Possibility of making payment by bank transfer.


The purchase of products can be returned within 7 days from the date of purchase provided that the products have not been used and free from defects. After 7 days from the date of purchase it is no longer possible to return and obtain a refund.

a copy of the delivery receipt sent with the goods must be attached.

The goods must in all cases be in perfect condition.

Personal data

Bébés Ville undertakes not to disclose the customer’s personal data and to maintain professional secrecy for any sales or purchase negotiations or requests.

Log in or create a new account

Advantages of a personal account:
  • Order traceable online
  • Summary of all orders placed
  • Creation and organization of different wish lists
  • Address book management